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Texnity logo Texnity · Official WhatsApp Business API

Every customer conversation, in one place.

WhatsApp, Instagram, email, website chat and calls in one shared inbox, with an AI Agent that answers, takes orders and books appointments. We set it up for your team.

Book a free setup call Visit Texnity
  • Official Meta Business Partner
  • Built for Shopify
  • Rated 5.0 on the Shopify App Store
3RB

Welcome back, Demo Store

Here's what's happening across your workspace today.

Detailed report
OverviewApps & integrationsWorkspace modulesDepartmentsTX-BotWhatsApp Pricing

Total messages

12,847

↑ 12.4%

Active conversations

284

↑ 8.1%

Avg response time

3m 24s

18s faster

New customers

147

↑ 24%

Message activity

Last 14 days · Sent and received

Channel split

Total 12.8K

  • WhatsApp 45%
  • Instagram 25%
  • Email 18%
  • Other 12%

Conversation status

186

Open

52

Waiting for reply

94

Resolved today

12

Overdue (>24h)
Businesses since mid 2025
100+
End customers handled
1M+
People use it every day
300+
Rating on the Shopify App Store
5.0

Why Texnity

Five apps. One inbox.

Without Texnity

94632
  • Enquiries go unanswered
  • The same question is answered twice
  • Nobody can see how the team is doing

With Texnity

Sarah JohnsonWhere is my order?
Daniel LeeIs the 2-bed still available?
Amira KhanPrice list for 500 units?
  • One login, one customer record
  • Every chat has an owner
  • Anything unresolved becomes a ticket

How it works

From first message to repeat sale

DL

Daniel Lee

WhatsApp · Texnity inbox

AI Agent

Connect your channels

  • WhatsApp Business APIConnected
  • InstagramConnected
  • Email (Gmail, Outlook)Connected
  • Website live chatConnected
  • CallsConnected

Hi! Is the 2-bed apartment in Marina still available?10:38

AI tagged this chat Property and assigned it to the Sales team

AI Agent · checked your listingsYes! 2 bedrooms, sea view, AED 2.1M. Would you like to see it this weekend?

Yes please, Saturday morning.

Viewing booked

Saturday 11:00 am · 2-bed, Marina

AI Agent handed the chat to Emma (Sales)

AI summary for Emma

  • Asked about the 2-bed in Marina, budget AED 2.1M
  • Viewing booked for Saturday 11:00 am
  • Open items: send the floor plan

EmmaHi Daniel, Emma here. Here is the floor plan. See you on Saturday!

Template · ConfirmedYour viewing is confirmed for Saturday 11:00 am.

Template · ReminderReminder: your viewing is tomorrow at 11:00 am.

Template · Follow-upThanks for visiting! Here is the brochure.

Campaign

New launch: Marina towers

1,350

Sent

214

Replies

38

Viewings

This week

12,847

Messages

3m 24s

Avg response

284

Active chats

147

New customers

Example numbers.

Features

An agent reads the store. A bot reads a script.

Orders, bookings and quotes, right in the chat

Shopify order #1042 created

Viewing booked, Sat 11:00

Quote for 500 units sent

The AI Agent answers day and night from your own information. It never takes payment.

Every chat reaches the right team

"I was charged twice"BillingAccounts team

AI reads each new chat, tags it and assigns it.

Read a long chat in three lines

42messages
  • Asked about a refund
  • Item was the wrong size
  • Exchange agreed

Share products and listings inside the chat

Linen Shirt

$39

2-bed, Marina

AED 2.1M

Steel fittings

$1.20 / unit

Complaints never get lost

OpenIn progressResolved

Every request has an owner, a department and a status.

Facebook and Instagram leads go straight to your team

Noah Clarke

Lead form · Marina launch

Assigned to Emma

Routine questions, answered automatically

Hi! How can we help?

Track an orderGet the price listBook a viewingTalk to the team

Build a menu of replies once, no developer needed.

Campaigns to opted-in customers

4,200

Sent

3,612

Read

486

Replies

Example numbers. Approved Meta templates only.

Reviews

Rated 5.0 by merchants

From reviews on the Shopify App Store.

"A professional solution for WhatsApp automation."
Sunaina Textile
"Texnity stands out because of its reliability and ease of use."
Ain, United Kingdom
"Excellent support from the Texnity team."
The Nexa Shop

One place for every chat

Plug in every channel

Customers write on

WhatsApp Business API logoWhatsApp Business APIOfficial, your own number
Instagram logoInstagramDirect messages and comments
EmailGmail and Outlook
Website live chatA chat widget on your site
TexnityTexnity

Your business gets

Answers day and nightAI Agent plus your team
Orders taken in chatCreated in Shopify
Every chat trackedTickets, notes, history
Campaigns that sellApproved templates

Mobile app

Never miss a customer message

Customers message whenever it suits them. With the Texnity app you see it straight away and reply from wherever you are.

  • Your phone tells you the moment a customer writes.
  • Reply on WhatsApp, Instagram or email, all from one app.
  • See what the AI Agent already answered, and step in when you want to.
  • Pass a chat to the right teammate in one tap.
Available oniOSAvailable onAndroid
9:41
Texnity logo

New WhatsApp message

Daniel Lee: Is the 2-bed still available?

now

Inbox

12
AllMineAI Agent
DL

Daniel Leenow

Is the 2-bed in Marina still available?

SJ

Sarah Johnson10:38

AI: Order #1043 arrives on Friday

AK

Amira Khan10:22

Price list for 500 units?

OB

Oliver Brown09:55

Thanks, received it!

PP

Priya Patel09:12

Re: Invoice for October

LW

Lucas Wright08:40

AI: Your viewing is on Saturday

InboxTicketsContactsMore

Done for you

We set it up. You scale.

  1. We connect WhatsApp

    Onboard via Facebook, or move your number with no downtime

  2. We connect your tools

    Your website, Shopify, WordPress or CRM

  3. We set up the AI Agent and flows

    On your products and policies

  4. We train your team. You scale

    We stay with you

Book a free setup call

Industries

Built for stores, traders and property teams

Ecommerce

WhatsApp
  1. 1Question
  2. 2Order in chat
  3. 3Shipped
  4. 4Delivered

Sarah Johnson

Question

Do you have the linen shirt in size M?

AI AgentYes! Size M is in stock for $39. Shall I place the order?

Answered by

AI Agent

Next update

Template: order_shipped

Free setup call

Tell us how you talk to customers today

  • A walkthrough on your own channels
  • A setup plan for your number, flows and AI Agent
  • No commitment
Visit Texnity
Your enquiry: Texnity

Your details stay private.

By sending this form you agree we may use your details to reply. See our privacy notice.

Do I need the WhatsApp Business API?

Yes. Texnity runs on the official WhatsApp Business API, and we connect it for you. New businesses go live through Facebook in a few steps. If you already use the API with another provider, your number can move across with no downtime.

Does the AI Agent take payments?

No. It answers from your own store and policies and can place the order with the delivery details the customer gives. Payment works the way your store already works, for example cash on delivery.

Is it only for online stores?

No. Online stores, trading and wholesale businesses, real estate agencies and service businesses all use Texnity. Every business gets the shared inbox, the AI Agent, tickets and campaigns.

Which stores and websites does it work with?

Shopify, through our Built for Shopify app, and WordPress and WooCommerce through the official plugin. Any other website can use the chat widget and the API.

Is there a mobile app?

Yes, on iOS and Android. Your team can reply, assign chats and handle tickets from their phone.

Who sets it up?

Our team. We connect your channels and store, set up flows, templates and the AI Agent, and train your team.

How much does it cost?

Plans start from $20 a month. WhatsApp message charges from Meta are billed separately. See the current plans on texnity.com.